ORDER & SHIPPING
How can I check the status of my order?
To check the status of your order, please visit the "Track Your Order" page, which can be found in the "Navigate" section of our website footer. Enter your order number to view the latest updates on your order status.
How long does it take to process my order?
All orders are processed and shipped within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
What are the shipping charges and delivery estimates?
Shipping charges for your order will be calculated and displayed at checkout. Orders are typically delivered within 5-7 working days.
How will I know when my order has shipped?
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
ORDER PLACING & PAYMENT
How do I place an order?
You can place an order by browsing our website, selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout.
What payment methods do you accept?
We accept major credit and debit cards, and other secure payment methods. Detailed payment options are available at the checkout page.
Is my payment information secure?
Yes, we use industry-standard encryption technologies to ensure that your payment information is secure. Your privacy and security are our top priorities.
CUSTOMER SUPPORT
How can I contact customer support?
You can contact our customer support team via email, phone, or WhatsApp chat. Our contact information along with the enquiry form is available on our Contact Us page.
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer support team immediately. We are here to help resolve any problems and ensure your satisfaction.
RETURN & REFUND
Can I return an unused and undamaged item?
As a matter of policy, we cannot accept returns on unused, undamaged items. Please review our Return Policy for more details.
Under what conditions can I return a product?
Products are eligible for return under the following conditions:
- Wrong product shipped
- Product does not match the item specified during order confirmation
- Quality or manufacturing flaw in the received product
- Goods are damaged upon receipt (do not accept tampered or damaged packages)
How do I start a return?
To start a return, contact customer service at +918591259799 or email info@opulin.com within 48 hours of delivery (Monday-Saturday 10 am-7 pm). Provide your purchase number and a high-quality photo proving the problem. Our QA staff will review your case and respond within 2-3 business days.
How long does it take to process a return?
We will schedule a reverse pickup of the product within two working days and deliver it to our warehouse within a week to ten days. The refund process will be initiated within 7 days of receiving the returned item(s) at our warehouse.
What is the refund policy?
Refunds are provided within 7 days of receiving the returned item(s). Refunds are issued as Store Credit or via the original payment method. Store credits are processed within 24-48 hours, while online refunds take 7 business days. Credit card refunds may appear on the next billing statement, and NEFT transfers take approximately 5 days.
Can I return or exchange sale items?
Sale items and discounted items cannot be returned or exchanged.
Are there any special requirements for returning a product?
The product must be returned in its original packing, including all tags, barcodes, accessories, manuals, warranty cards, mailing label, and invoice. The item must be unopened and in factory condition. Returns must be completed within 7 days of our receiving the item(s) back at our warehouse.
DAMAGES & ISSUES
What should I do if my order arrives damaged?
Opulin is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
GIFT & PROMOTIONS
Do you offer gift wrapping services?
Yes, we are pleased to offer gift wrapping for all orders. During the checkout process, you can include a personalized message in the "Is this a gift" part.
How can I stay updated on new arrivals and promotions?
Navigate to New Arrivals or follow us on social media to stay updated on the latest arrivals, exclusive promotions, and events.
POLICY CONFLICTS
What happens if there is a conflict between policies?
In the event of a conflict, the Terms & Conditions Policy will take precedence. All policies are subject to change without notice.